Contact
Write to support@thesixteenweek.online.
If your download did not arrive
Check the spam folder first, then write to the address above with the email you used at checkout. We will send the file directly.
Refunds
Write within 60 days and say so. You do not have to explain why.
What we cannot do
We cannot assess your dog, watch a video and tell you why he does something, or advise on aggression, biting or anything that frightens you. That is a veterinary behaviourist's work, in person, and we will say so rather than guess.